Navigating the Future of Retail- a part of the innov8 TALKS series- held at IIJS SIGNATURE 2024 was a masterclass in understanding retailing, consumer mindsets, technology … and more. The star studded panel included Prasad Kapre, Industry Analyst, Ashish Pethe, Partner WHP Jewellers, Karan Bothra, Director –Whitefire Diamonds moderated by stalwart of the industry Nirupa Bhat, coach and consultant.
The panelists covered a wide array of topics; the insights included strategy, technical nuances peppered with anecdotes from their personal experiences and stories from the shop floor.
From effective communication to deploying AI, from understanding justification and motivation of purchasing to delving into the ever-changing mindsets of Gen Z, they covered it all. Besides selling techniques, the panelists touched upon fundamental building blocks like sales team understanding their purpose, reputation and trust in an organization and brand, value creation as opposed booking profit, and much more.
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